Skip to content
English
  • There are no suggestions because the search field is empty.

How do I reset a users password? (App Administrator)

After reading this article, you'll be able to reset passwords for any user on your platform. Please note, this does not apply if you have SSO set up.

  1. Select "User Management" located in the left navigation menu, followed by "User Accounts" in the revealed dropdown box.

    Platform Navigation - User Management - Accounts
  2. Using the Search bar and filters, locate the User account you need to reset the password for and select the symbol to the left of the user image.

    User Manangement - User Account search examples
  3. Type a new password into the "Reset Password" box. Ensure the new password meets the requirements specified.

    User Account - User Profile Password reset Example
  4. Select "Reset Password".
  5. A prompt will appear at the top of the screen informing you of a successful reset. If you have any issues, ensure the password meets the requirements specified and try again. Contact your account manager if any further issues persist.

    User Account - User Profile Password reset confirmation Example